We are committed to providing excellent customer experience and satisfaction while ensuring that you have complete rights and benefits during your shopping process. To help you better understand our return policy, please read the following carefully before making a purchase.
- Return Conditions
- In order to be eligible for a return, the product must be in unused, undamaged, and original packaging condition.
- Some products may have special return conditions, such as personalized/customized items or sanitary products. Please carefully review the relevant information on the product detail page before making a purchase.
- Return Period
- To protect your rights, please initiate a return request as soon as possible after receiving the product.
- Generally, you need to initiate a return within 30 days of receiving the product. Requests made beyond this period may not be accepted.
- Return Process
- If you decide to return a product, please contact our customer service team within the return period. They will provide you with detailed instructions and assist you throughout the return process.
- When submitting a return request, please provide the order number, product name, and reason for return.
- Refund Method
- Once we receive and confirm that the returned product meets the return conditions, we will process your refund as soon as possible.
- Refunds are typically issued back to the original payment method. Please note that the refund process may take some time to reflect in your account, depending on the policies of the payment provider.
- Return Shipping Cost
- If you need to return a product, the return shipping cost will be your responsibility unless the product has quality issues or we have sent the wrong item.
- Please contact our customer service team during the return process for information regarding the return shipping cost.
- For certain special products, such as personalized/customized items or sanitary products, returns may not be supported. Please carefully review the relevant information on the product detail page before making a purchase.
- If you receive a product with any quality issues or damage during transit, please contact our customer service team immediately. We will do our best to assist you in resolving the issue.
We appreciate your support and trust in our website. If you have any questions or need further assistance regarding the return policy, please feel free to contact our customer service team. We will strive to provide you with satisfactory answers and support.